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If small and medium-sized enterprises start to improve operational efficiency with AI, what should they start with first?

If small and medium-sized enterprises start to improve operational efficiency with AI, what should they start with first?

Even if you want to use AI in your business, many people don't know where to start.


When thinking about introducing AI in small and medium-sized enterprises, it is important to first identify the work that takes time in daily work, rather than suddenly creating a large system.


For example, responding to inquiries, creating quotes, creating materials, entering data, checking images, organizing information, and checking customer response history are areas where AI is good for efficiency and compatibility.


Estimates that cause a deficit can also be dealt with in advance with AI judgment.


Particularly easy to get started with are tasks that deal with text and data.


Categorize the contact. Summarize long sentences. Draft the email text. Find the information you need from your internal data. These tasks can be less burdensome by using AI.


On the other hand, there are some things to be aware of before implementing AI.


Even if AI is put in a state where the business flow is not organized, it may be difficult to produce the expected effect. You need to know who's looking at what, when, and how far to automate it.


In addition, it is safe to decide whether to use the AI answer as it is or whether to use it after people confirm it.


AI isn't just about automating everything. When implemented as a mechanism to help people make decisions and reduce working hours, they become more familiar with the field.


Makoto Tejima supports the design and development of business efficiency using AI for small and medium-sized enterprises. First of all, you can check your current work and organize where you can put AI to make it more effective.